Privacy policy

Last updated 1 October 2026

We are Sanmenxia Pingyi Clothing Co., Ltd. ("ELLEANS", "we"). This policy explains what we collect, why, how long we keep it, and the choices you have — including how to opt out of sharing your data with third parties.

Your right to opt out

If you are in the EEA, the UK or California, you can opt out of the sale or sharing of personal information, object to processing, or ask us to delete it. Email [email protected] with the subject line "Opt-out request" and we will action it within 30% days. You can also:

Opt out of marketing email using the unsubscribe link in any message, which reaches us immediately.
Opt out of non-essential analytics with the "Necessary only" button on our cookie notice.
Ask us to stop sharing aggregated data with advertising partners by writing to the address above.

We do not sell your personal information for money. As a permitted disclosure under the EU cookie consent rules, we may count aggregate, non-identifying page views with our analytics provider. You can opt out of that at any time with the cookie button.

What we collect

Order details: name, delivery address, email, phone, and the items you bought.
Payment metadata (card type and last four digits). Full card numbers go straight to our payment provider and never reach our servers or this website.
Basic technical data: IP address (truncated), browser type, and pages viewed.
Email address if you subscribe to the ELLEANS letter, and your preference if you unsubscribe.

Why we use it

To fulfil and deliver your order.
To handle returns, refunds and customer support.
To meet accounting, tax and consumer-law obligations.
To send marketing only where you have consented, and only until you withdraw it.

How long we keep it

Order and invoice data: 6 years, as tax law requires. Support messages: 24 months. Marketing consent: until you unsubscribe, then a suppression record only. Analytics: 14 months, aggregated.

Who else sees it

Our carrier, payment provider, email delivery provider and analytics provider, each under a contract that limits them to processing on our instructions. We publish our company details so you can verify who we are.

Your rights

You can ask for a copy of your data, correction, deletion, restriction, or object to processing, and you can complain to your local data protection authority. Contact: [email protected] or +86 398 666 8899.

Security

The site is served over HTTPS/TLS 1.3, and administrative access requires multi-factor authentication.

Cookies

Strictly necessary cookies keep the bag and checkout working. Optional analytics cookies are only set if you accept them, and you can change that at any time using the cookie notice button.